EBU AUTO respects your privacy. This policy explains what information we may collect when you contact us about vehicles, quotations, inspection or shipping support, how we use it, and the choices available to you.
Information we collect
When you submit an enquiry or contact us, we may collect your name, email address, telephone number or WhatsApp number, country, destination port, vehicle preferences, quantity, budget and other purchase requirements that you choose to provide. We may also receive basic technical information needed to operate and secure the website.
How we use your information
We use enquiry information to confirm vehicle availability, prepare vehicle or shipping quotations, discuss FOB, CIF or EXW options, coordinate inspection and export documents, answer questions and contact you about your request. We use technical information to maintain website security and improve the website.
Sharing and disclosure
We do not sell your personal information to unrelated third parties. We may share the information needed to fulfil your request with relevant service providers, such as inspection, logistics, shipping, communication or payment partners, only when necessary for the requested service or when required by law. We ask service providers to handle information appropriately.
Retention and security
We keep enquiry information only for as long as it is reasonably needed for communication, quotations, order records, legal obligations and dispute prevention. We use reasonable administrative and technical measures to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.
Your choices
You may contact us to request access to, correction of or deletion of the personal information you provided. You may also ask us to stop sending non-essential communications. We may need to retain limited information where required by law or where necessary to establish, exercise or defend legal claims.
Cookies and external services
The website may use essential cookies or analytics tools to operate, measure usage and improve the experience. External services may have their own privacy policies and terms. You can adjust cookie or browser settings, although disabling essential features may affect the website.
Contact
For privacy questions or a request to access, correct or delete your information, contact EBU AUTO through the company contact details or send a message through WhatsApp. Please include enough information for us to identify your enquiry.
This policy may be updated when our website, services or legal obligations change. The latest version will be published on this page.